30-day return window
You may request a return within 30 days after delivery. To start a return, contact Customer Support at poolease-service@outlook.com with your order number and the reason for your request.
Return eligibility
Returned products must be in the condition received, with all included parts and original packaging, and accompanied by proof of purchase. Returns sent without prior approval will not be accepted.
Non-returnable damage and exclusions
Returns are not accepted for damage caused by misuse, impact or drop damage, obvious cracks, improper storage or charging, unauthorized modification or repair, normal wear, or operation outside the product manual instructions.
Return shipping
For returns that are not caused by a confirmed product defect or quality issue, the customer is responsible for return shipping costs unless required by applicable law or otherwise agreed by us in writing. If we confirm that the return is due to a product defect or quality issue, Poolease is responsible for reasonable return shipping costs and will provide return instructions. For approved returns only, send the product as instructed to: Lei Liu, 4937-L Green Valley Rd, Monrovia, MD 21770. Telephone: 301-473-6184.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5 business days. Your payment provider may require additional time to post the refund.