30-day return window
You may request a return within 30 days after delivery. To start a return, contact Customer Support at poolease-service@outlook.com with your order number and the reason for your request.
Return eligibility
Returned products must be in the condition received, with all included parts and original packaging, and accompanied by proof of purchase. Returns sent without prior approval will not be accepted.
Non-returnable damage and exclusions
Returns are not accepted for damage caused by misuse, impact or drop damage, obvious cracks, improper storage or charging, unauthorized modification or repair, normal wear, or operation outside the product manual instructions.
Return shipping
We do not currently provide prepaid return labels. Unless required by applicable law or otherwise agreed by us in writing after review, the customer is responsible for return shipping costs. For approved returns only, send the product to: Lei Liu, 4937-L Green Valley Rd, Monrovia, MD 21770. Telephone: 301-473-6184.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5 business days. Your payment provider may require additional time to post the refund.
European Union 14-day cooling-off period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days after delivery, for any reason and without justification. To exercise this right, contact us within the 14-day period. Products must be returned in the condition received, with all included parts and original packaging. This section does not limit any mandatory consumer rights that apply in the European Union.